When organizations mess up, why is their first response to the critique to say “Why didn’t you come to us first?” when they really mean “Why did you make this public so we actually have to do something?”

I get really frustrated with the response because it doesn’t come across as a company actually interested in improving, but just throwing accusations back and trying to beg off the responsibility of actually holding themselves accountable.

I don’t think there is anything they can do to get me back anymore. I have a lot of issues with the culture that exists on that site, and that’s not something that can be fixed by walking back the API stuff or removing a few problematic individuals.