I lean more towards failure. I worry that people will put too much trust in AI with things that have real consequences. IMO, AI training = p hacking via computer with some rules. This is just an example of it. The problem with AI is it can’t find or understand an explanatory theory behind the statistics so it will always have this problem.
He is being too nice. He needs to get a lawyer and sue that shitty company for harassment and whatever else.
ETA: The US isn’t overly litigious. We are under litigious if anything.